Customer: Local Authorities

Escort Management in PASS

This course ensures users are able to manage escorts or passenger assistants within PASS and other Trapeze products. It is suitable for SuperUsers and System Managers. Typical course duration: 1 day

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Becoming a System Superuser Workshop

During implementation, much of the system has to be configured to meet the needs of the specific organisation. This SuperUser workshop ensures Implementation Specialists, SuperUsers and System Managers can review the...

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Managing Destinations

In PASS or Novus DR, Destinations may be Locations, Location Programs, Bus Stops or other addresses. There are also frequent locations stored against client records using the booking model. In RouteWise destinations could be bus...

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Trip Booking in PASS & NOVUS DR

This course ensures booking staff and contact centre staff are able to book trips in PASS or NOVUS DR. Based on the organisation’s requirements, this may or may not include single insert scheduling to existing runs; scheduling...

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Managing Form Letters

Finance & contracts or Routewise can be used to produce documentation relating to awarding contracts, providing trip details to passengers, querying operator invoices etc. This course shows delegates how to create and amend...

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Archiving in PASS & RouteWise

Archiving and deletion of data can be complicated but it is often a requirement of organisations, especially if dealing with time sensitive data which expires of sensitive personal data. This course shows delegates how to...

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Group Booking in PASS

Group bookings can be used to ensure passenger groups are transported together or merely to manage arrival and departure times for passengers to be transported in separate vehicles. Group bookings can also apply to single...

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Dispatching in PASS & NOVUS DR

This course outlines the features available to Dispatchers within PASS or NOVUS DR. After attending this course, delegates are able to use the Dispatch Screen and Trip Edit functions. Where mobile data is included, this course...

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Provider / Call Centre Security

This course outlines the management of Provider Security or Call Centre Security. After attending this course, delegates will be able to set up and manage security groups that so that subsets of data (e.g. clients or booking...

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