It may be tempting to ‘muddle through’ with on boarding, allowing new users to either pick things up for themselves, or asking other users to provide training as best they can. There are several risks associated with this approach:
- New staff don’t get up to speed as quickly as they could, possibly picking up bad habits from existing users
- Staff doing the training aren’t necessarily professional trainers, and also have to take time away from their regular jobs to plan and deliver the training
- Poor on boarding and failure to invest in suitable training present a poor first impression for new employees
When bringing new staff on board we recommend a short training course to ensure they take on best practice and reach a productive level of performance as quickly as possible. You can also use this as an opportunity to offer refresher training to existing staff, should you wish.